Returns and refunds

Every item we sell is personalised and made to order for you, so we cannot accept returns or exchanges for change of mind. Personalised goods are exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013.

Faulty, damaged or misprinted items

If your item arrives damaged or faulty, or does not match the personalisation details you gave us or the proof you approved, contact us at hi@timetobelove.com within 14 days of delivery. Please include your order number and a photo of the problem. We will reprint and resend your item, or refund you. If we need the item back, we will tell you how to return it and cover the return postage.

Mistakes in personalisation details

Please check spelling, names and dates carefully before ordering or approving your proof. We cannot refund or replace items made exactly as the details you supplied.

Refunds

Approved refunds are made to your original payment method within 10 working days.

Contact

TIMETOBE.LOVE LIMITED, 38 Tunstall Drive, Nottingham NG5 1LZ, United Kingdom. Email hi@timetobelove.com.

These terms do not affect your statutory rights.