Frequently Asked Questions | Time to Be Love
Frequently Asked Questions
Everything you need to know about ordering a personalised gift from Time to Be Love, based in Nottingham, UK.
How does the personalisation process work?
After placing your order, add your personalisation details — names, dates, photos, or messages — in the product form. We check your details, make your gift by hand in Nottingham, and dispatch it within our stated lead time.
Can I see a proof before my gift is made?
Some products include proof support before production. If your product offers this, we will send you a digital proof to approve before we print. Contact us before checkout if you have any questions about proof availability.
How long does delivery take?
Every Time to Be Love gift is made to order. Available delivery options and estimated timings are shown at checkout. If you need your gift by a specific date, please contact us before ordering so we can advise on the best option.
Do you offer free UK delivery?
Yes — free UK delivery is available on orders over £50. Standard delivery options are available for all other orders and pricing is shown at checkout.
Where are your personalised gifts made?
All gifts are made to order in Nottingham, United Kingdom. We print, make and ship every order ourselves — we do not use overseas fulfilment centres.
Can I return a personalised gift?
As each gift is made specifically for you, personalised items cannot be returned unless they arrive damaged or there is an error on our part. Please review our full refund policy or contact us if you have any concerns.
What types of personalised gifts do you make?
We make caricature standees, cake toppers, engraved keychains, first date map plaques, custom star map night lights, and acrylic plaques — all personalised to order in the UK. Gifts start from £10.90.
Are your gifts suitable for weddings and anniversaries?
Yes. Our first date map plaques, couple caricature standees, and star map night lights are particularly popular as wedding, anniversary and Valentine's Day gifts. Each is made to order with your chosen date, location or names.